Shipping policy

Orders placed before 12 p.m. Eastern Time, Monday–Friday, ship the same day. Here’s what to expect from checkout to delivery.

Same-day shipping cutoff

Orders placed before 12 p.m. (noon) Eastern Time, Monday–Friday, ship the same day. Orders placed at or after noon, on weekends, or on postal holidays ship the next business day.

Eastern Time means EST or EDT, depending on the time of year. Carrier closures can affect collection and transit schedules.

Shipping costs and destinations

Check the product listing and checkout for shipping options, charges, and available destinations. These depend on the item and delivery address. Review the order total before you complete your purchase.

Delivery estimates

Same-day shipping means your order ships that day; it does not mean same-day delivery. Use the delivery estimate shown at checkout or on your order details. Transit times vary by carrier, service, and destination, and carrier delays can occur.

Track your order

Look for tracking in your shipping confirmation or purchase history on the storefront where you ordered. Tracking updates may take time to appear after a label is created or the carrier receives the package.

Address changes and cancellations

Please check your delivery address before ordering. If you need to change an address or cancel, contact CommerCiti or message us through the storefront where you purchased as soon as possible. We’ll check the order’s status; changes may no longer be possible once it is being prepared or has shipped.

A delayed, missing, or damaged package

Check the tracking details and delivery address, then contact CommerCiti with your order number and the issue. If a package arrives damaged, keep the packaging while we help. For marketplace orders, keep the conversation and any claim connected to that marketplace’s order record.