Returns & Refunds

Request a return within 60 days of delivery. We cover return shipping and refund the full item price. Original shipping charges are excluded.

Our return promise

You can request a return within 60 days of delivery for a full refund of the price paid for the returned item. CommerCiti pays return shipping. Any original shipping charge is excluded from the refund.

Start a return

1. Use the return process on the storefront where you purchased, or contact CommerCiti.
2. Include your order number, item name, and the storefront where you ordered.
3. We’ll provide return shipping instructions and a prepaid return label or arrange return postage at our expense. Please get those instructions before sending the item back.

Pack and send your item

Pack the item securely to help prevent damage in transit. Include the accessories and parts you received with it, where applicable. Follow the return instructions and keep the carrier receipt or tracking details.

How refunds work

Once your returned item is received, we’ll process the item-price refund through the original storefront and payment method. The time it takes to appear in your account depends on the storefront, payment provider, and bank. Contact us if you need help checking the status.

Original shipping charges are not included in the refund. Return shipping is free.

If something arrives damaged or incorrect

Please contact CommerCiti with your order number and a description of the issue. Keep the item and packaging while we help. Photos can help us understand what happened, if you’re able to provide them.

Orders from other marketplaces

For purchases through eBay or another marketplace, open your return through that marketplace when available so the request stays connected to your order. Follow its on-screen instructions and contact us if you need help. This policy does not limit any rights you have under applicable law or marketplace buyer protections.