A little guidance.A lot less guesswork.
Answers to common questions about shopping, orders, delivery, returns, and staying in touch.
Shopping & products
What is CommerCiti?
CommerCiti is an online marketplace for everyday essentials and unexpected finds. Explore our storefront to see the current selection.
Where can I shop CommerCiti?
Visit our eBay storefront (opens in a new tab) for current listings. Our homepage links to the storefronts where you can shop.
How do I check an item’s condition and what’s included?
Read the individual product listing for condition, specifications, photos, and included accessories. If you need a detail clarified before buying, contact us with the listing link.
Are the same products always available?
Check the current listing for availability, variations, and quantity. Availability can change, so use the information on the storefront where you plan to buy.
Orders & delivery
Where can I find shipping costs and delivery estimates?
Check the product listing and checkout on the storefront where you’re ordering. Shipping options, costs, and estimated delivery dates depend on the item and delivery address.
How do I track my order?
Open the order confirmation or the purchase history on the storefront where you placed the order. If tracking is available, you’ll find the latest carrier updates there.
Can I change my address or cancel an order?
Contact us through the storefront where you ordered as soon as possible. Whether a change or cancellation is possible depends on the order’s status. Sending a request does not confirm that the order has been changed or cancelled.
Do you ship to my location?
Enter your delivery address on the product listing or at checkout to see the available delivery options. If the listing doesn’t answer your question, send us the item link and destination country or postal code.
Returns & order help
How do I request a return?
Start with the return terms on your product listing and the order details on the storefront where you purchased. Use that storefront’s return process when available, or contact us with your order number and item name for help.
What should I do if an item arrives damaged or doesn’t match the listing?
Keep the packaging and take clear photos of the item and the issue. Contact us through the storefront where you purchased, and include your order number and a description of what happened. Follow that storefront’s process for sharing photos or opening an item issue.
When will I receive a refund?
Check your return or refund status on the storefront where you bought the item. The time for a refund to appear can depend on the order, payment method, and payment provider. Contact us if you need help finding the status.
What information should I include when asking for order help?
Include the storefront name, order number, item name or listing link, and a short description of the issue. Please leave out passwords and full payment card details.
Updates & privacy
How do I get CommerCiti updates?
Join the email list using the signup form on our homepage for product news and CommerCiti updates.
How do I unsubscribe from emails?
Use the unsubscribe link in a CommerCiti marketing email. For questions about your preferences, contact us.
Where can I read customer reviews?
Visit our Reviews page for selected feedback excerpts and a link to the latest feedback on our eBay storefront.
How do I contact CommerCiti?
Use our contact form or email Commerciti@gmail.com. For an eBay order, you can also message us through your eBay purchase.
How is my information used when I contact you?
We use the details you send to respond to your message. Read our Privacy policy for information about how personal information is handled.
Still have a question?
Tell us what you need help with. Include your item or order details so we can point you in the right direction.